COMPUTER SUPPORT TECH

 342 Clock Hours / 12 Semester Hours

Computer Support Course Details

The program is designed to prepare the student for an entry level position in computer technology to maintain and support Personal Computer (PC) hardware, network hardware, operating systems, routers, switches, and other peripheral equipment.  The graduate will be prepared to provide individuals or corporate staff with support in person, via telephone, or from a remote location.  They will be able to provide support in both the Active Directory^® network environment, and Windows XP Home edition in a workgroup environment.  Graduates will also acquire the skills necessary to troubleshoot basic problems related to configuring and maintaining applications such as Microsoft Office^®, Outlook Express^®, and Internet Explorer^®.  Graduates will also receive hands-on training to configure Cisco switches and routers in multiprotocol internetworks.  Graduates will  assemble and configure Cisco equipment to establish appropriate WAN network connections and enable protocols and technologies that allow traffic flow between sites.